Revolut customers across several European countries found themselves locked out of the app on Wednesday 28 October 2026, the second time in little more than a week that the neobank's digital banking service has stopped working for part of its user base.
Reports of the outage began appearing shortly after 4pm. On Reddit, users in the UK, Germany, Spain and Portugal described a similar sequence: their access code was rejected, the app then flashed a "too many attempts" message, and they were shut out entirely. Downdetector, which tracks user-submitted outage reports, attributed 57% of complaints to login issues and a further 38% to the app itself.
Revolut's support account on X acknowledged the problem at 16:27, writing that there was "a service interruption affecting the login of some of our users". Nine minutes later, a French-language reply from the same account promised to "restore the situation as soon as possible" and added there was "no reason to worry".
A company spokesperson later told Irish outlet The Journal that the episode amounted to "a short technical problem" that was quickly identified and fixed. "Most of our customers were not affected, and the money as well as the data of all our customers are secure," the spokesperson said. No cause for the incident was given. By 17:57, Revolut's official status page listed "All systems are operational" across every service, including login.
A second scare in eight days
The login failure came almost exactly a week after a more disruptive incident. On 20 October, an electrical fault struck Google Cloud's europe-west2-b zone in London at 08:08, leaving Revolut customers unable to pay by card at checkout or send transfers for much of the day. Google did not close its incident until 16:00, nearly eight hours after it began. Revolut never communicated an estimated restoration time to customers during that episode. Some users also reported their crypto wallet briefly displaying a balance of 0 euros, which was described in media coverage as a display bug rather than a loss of funds.
A growing business built on scale
The outages land at a moment when Revolut is reporting strong financial results and pushing further into crypto. The company generated $6 billion in revenue in 2025 and $2.3 billion in pre-tax profit, with 68.3 million retail customers, according to its annual results. Its Wealth division, which covers stocks and crypto, brought in $876 million, while paid subscriptions added a further $936 million. Revolut charges a spread of generally 0% to 3% on crypto trades, with free-tier customers paying an extra 1% fee above £1,000 exchanged, and £3 in service fees to send bitcoin to an external wallet.
Revolut's European crypto arm operates under a MiCA licence granted by Cyprus's CySEC, obtained almost exactly a year ago. Since 1 January 2026, the EU's DAC8 directive has required every crypto provider, Revolut included, to collect customer transaction data for tax authorities. The company has said it is now aiming for 100 million customers.
